Accessibility

Sixthman and AM Resorts are committed to ensuring that EVERY guest has access to the moments that make life ROCK! Please contact Sixthman directly to reserve a wheelchair accessible room as these rooms are not available to book online.

Whether you have traveled around the world and back or this is your first adventure away from your hometown, we understand that our events are unique and that you may have some questions! Our team of trained Guest Service Ninjas are resources available to you now.

At time of booking, please discuss your needs with the Sixthman Guest Services team. Your information and requirements will be sent to Dreams + Secrets approximately 60 days prior to the event. If your needs require more advanced notice, the Sixthman team will notify the resort accordingly.

Approximately 4-6 weeks prior to the festival you will receive additional information regarding how you may contact the resort directly for any additional questions you may have. For more information about accommodations available for guests traveling with special needs, check out our FAQs below.

• Are wheelchairs, beach wheelchairs, scooters, or mobility assistive devices available at the resort?

  If you require the use of a mobility assistive device throughout your vacation, we ask that you travel with your own, or rent one from the third-party company that works with Dreams + Secrets Resorts. Equipment must be reserved in advance of your stay. You may rent equipment by emailing concierge1.drepm@dreamsresorts.com.

  *Guests that need an accessible shuttle or cannot transfer into a general shuttle, must specifically request an accessible shuttle. Please contact guest services to make your request.

• Where can I find out more about accommodations for guests with Special Needs?

  Sixthman and Dreams + Secrets are committed to ensuring that EVERY guest has access to the moments that make life ROCK!
  
  At Secrets, Accessible Junior Suite Swim Out rooms are available featuring full size beds, wider clearance through doorways, bathroom rails, shower benches and a roll-in shower. The rooms do not have a tub. Please contact Sixthman directly to reserve a wheelchair accessible room as these rooms are not available to book online.

  At Dreams, Accessible Junior Suites; Garden View & Partial Ocean View (King Bed Only) are available and include wider clearance through doorways, bathroom rails, shower benches and a roll-in shower. The rooms do not have a tub. Please contact Sixthman directly to reserve a wheelchair accessible room as these rooms are not available to book online.
  
  Your information and requirements will be sent to Dreams + Secrets approximately 60 days prior to the event. If your needs require more advanced notice, the Sixthman team will notify the Resort accordingly. Approximately 4-6 weeks prior to the festival you will receive additional information regarding how you may contact the resort directly for any additional questions you may have.

  The resort is equipped with ramps throughout the hotel; including reception, pool and beach areas. There are elevators located in all buildings and lobbies. 

• What accommodations are available for guests with medical food allergies and diabetes?

  At time of booking, please discuss your needs with the Sixthman Guest Services team by contacting us. We will notify the resort for guests with specific medical dietary restrictions upon request. Refrigerators are available in all rooms for storing insulin.

• Can special dietary needs be accommodated?

  If you have any food allergy or a dietary requirement that requires Kosher meals or gluten free food products, please advise Sixthman at the time of booking. Obtaining the product for many of these requests requires 45-days notice prior to sailing, and we want to ensure that the resort is able to fulfill your request. We cannot guarantee Kosher meal or gluten free food product requests made within 45 days of fesival date.

• What if I encounter the need for medical attention during my trip?

  Dreams + Secrets is equipped with 24 hour medical center.
  
  Whether you are admitted to the resort's medical center or a medical facility in Playa Mujeres, your medical expenses will be your out-of-pocket responsibility. Most standard health insurance policies do not cover treatment outside of the US. Please check with your insurance provider for more information.
  
  To ensure that you have assistance with medical expenses during your trip, we strongly recommend the purchase of travel protection. Sixthman offers you a leading travel insurance plan through our partnership with Travel Insured International. To discuss questions and pricing for insurance coverage, please contact Sixthman Guest Services.

• Are service dogs permitted to travel?

  Yes. Dreams + Secrets accepts service dogs that are trained to perform a specific task. A service dog may be needed for many different conditions, which would be acceptable under the American with Disabilities Act (ADA) guidelines. It is your responsibility to be aware of what is required for to travel with a service animal.
  
  Please contact resort to inquire about their small-dog program.