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Mexico Travel Information

Mexico Tourist Card


ALL foreign citizens traveling to Mexico need to complete a Tourist Card which is an Entry Immigration Form (FMM) that details information about your visit to Mexico. If you are flying the form is FREE, however, most commercial airlines NO LONGER hand out immigration forms. We strongly recommend you fill out your form(s) ONLINE for FREE so you don't delay your immigration process when you arrive in Mexico.
When you arrive, the immigration officer will keep the ENTRY Part of your form and they will stamp the Exit Part of the form which YOU WILL NEED TO KEEP while you are in Mexico. When you are checking in for your flight back home, you will have to present the Exit Part of your form along with your passport.

The address to the resort: Zona Continental, Lote RTH-7-PM-ll, Playa Mujeres, Supermanzana 3 Manzana 1 Lote 1, 77400 Q.R., Mexico

View Tourist Card Information

When you arrive to Mexico you will need to complete a "Customs Form." Normally you will get this form in the plane on your way to Mexico (they are also available in the customs area once you have exited the plane). The Customs Form is ONE per family, so you just need to complete ONE form for everybody that is traveling together and LIVE together.

View an Example


All guests are required to carry a valid passport, not expiring within six (6) months of the return of your trip. Read more here


If you require the use of a mobility assistive device throughout your vacation, we ask that you travel with your own, or rent one from the third-party company that works with Dreams + Secrets Resorts. Equipment must be reserved in advance of your stay. You may rent equipment by emailing

*Guests that need an accessible shuttle or cannot transfer into a general shuttle, must specifically request an accessible shuttle. Please contact guest services to make your request.

What to Bring

Check out our helpful packing list here to make sure you're all set! 

The weather is very sunny and warm, be sure to bring a hat and your sunscreen!


Please log into your Sixthman account before the end of day on August 1st to add your flight details to your reservation. Once completed, you’ll be all set for seamless transportation from the Cancun airport to Etheridge Island! 

Follow these steps: 
  • Log into your Sixthman reservation here.
  • Under, “Current Reservations,” click on, “Etheridge Island.”
  • Under, “Guest Information,” select, “Tell Us Your Flight Details.”
  • Enter your Arrival and Departure details and then select, “Save Flight Details for You Only,” OR if everyone in your room has the same Arrival and Departure flights select, “Save Flight Details for All Guests."
*Guests that need an accessible shuttle or cannot transfer into a general shuttle, must specifically request an accessible shuttle. Please contact guest services to make your request.

If you have any questions, please contact our Guest Services team.

Airport shuttles are included in your Etheridge Island package. Upon arrival at the Cancun International Airport, you will be seamlessly transported to our gorgeous resort. Sixthman will be requesting your flight details prior to the event to coordinate ground transportation. Check out your airport terminals and procedures. 

Complimentary shuttle service from the Cancun International Airport to the Dreams + Secrets resorts is available for all Etheridge Island guests, including those arriving up to 3 days prior to the event and departing up to 3 days post-event.

*Guests that need an accessible shuttle or cannot transfer into a general shuttle, must specifically request an accessible shuttle. Please contact Sixthman guest services to make your request.

I'm At The Resort, Now What?


Smoking is prohibited indoors, in the pools, directly in front of the main stage as well as outdoor dining areas. This includes regular cigarettes, electronic cigarettes, cigars or pipes.

Guests are permitted to smoke on their balconies. Smoking inside your room or on your balcony may result in a cleaning charge added to your resort account. If cigarette burns on furniture, linens, towels or carpeting are detected; guests will be advised and charged for the damages. Electronic cigarettes cannot be used in public areas where there is a No Smoking policy in force.

As of 12:01AM ET on June 12, 2022,  the CDC no longer requires air passengers traveling from a foreign country to the United States to show a negative COVID-19 viral test or documentation of recovery from COVID-19 before they board their flight.

Masks are currently optional at the resort.


Photos and short video clips are allowed. However, please respect your fellow guests and be unobtrusive when taking photos or video clips.

The following are not permitted at any performances or activities:

  • Detachable lenses longer than 3”
  • Filming an entire performance
  • Flash photography
  • GoPro or similar style action cameras
  • iPad or other tablets
  • Professional audio or video equipment
  • Selfie sticks, monopods or tripods


Sixthman reserves the right to ask guests to stop filming or taking photos at any time to preserve the guest experience and honor the wishes of our artists.

Check your bags

Once you get to the resort, bellhops will check your bags, so that your hands are free for check in. Your bags will be delivered to your room. Be sure to keep your passport, credit card, important medications and any other things you might need immediately with you in your purse or backpack.

Resort Spending

Remember, this is an all-inclusive resort and most things are included! However, if you'd like the purchase trinkets, merch, spa treatments, or other things not listed here, you can purchase those separately with a credit or debit card or by charging to your room.

Items purchased in the festival's Merch Store can only be purchased with a credit card at the time of purchase. 


You are welcome to check in before 3:00pm, but we cannot guarantee that your room will be ready before then. If it's not ready when you arrive, you're welcome to enjoy the resort amenities while you wait and a bellhop will still take your bags and deliver them to your room. 


All dining options at the resort are included in your festival package! Restaurant options, hours, and menus can be found on the AMResorts app available to be downloaded on your phone.


During the Festival

Stay Connected

You can view the event schedule on our website HERE! All guests will receive a printed event schedule upon check-in. During the festival, the most up-to-date schedule can be viewed by scanning our QR code provided at check-in.

Look for these Shirt Colors to Help!


Blue and white CREW shirts:
Event Needs

Pink shirts:
Security Needs

You can also reach out to us via email at, or visit our info desk located in the Dreams lobby.




Important Hours

Our Sixthman team is happy to answer any questions you may have during your vacation!

We are available to assist you in the following ways:

  • Stop by our Sixthman Info Desk located in the lobby at Dreams
  • Email us at, we will respond from 9am to 9pm
  • Just look for any Sixthman staffer (we're in the blue and white CREW shirts) and we're happy to assist you!


Info Desk Hours:

TUESDAY: 6:00PM - 8:00PM

WEDNESDAY:  9:00AM - 11:00AM & 1:00PM - 3:00PM & 6:00PM - 8:00PM

THURDAY - SUNDAY: 9:00AM - 11:00AM & 5:00PM - 7:00PM


Go beyond the immersive music festival experience of Etheridge Island and explore Cancun by booking an excursion! Whether you're a history buff or nature lover, adrenaline junky or laid back wanderer, there is something for everyone. Book an excursion in advance online HERE or visit the Amstar team in Dreams or Secrets lobbies to book an excursion on site.




Visit the merch store in Dreams L'Etoille to get your one-of-a-kind souvenirs! *


  • TUESDAY: 5:00PM - 8:00PM
  • WEDNESDAY - SATURDAY: 10:00AM - 2:00PM & 4:00PM - 8:00PM
  • SUNDAY: 10:00AM - 8:00PM

*Items purchased in the festival's Merch Store can only be purchased with a credit/debit card at the time of purchase.

Resort Tips

Sit back and relax in your very own reserved bali bed on the beach or next to the pools at Dreams or Secrets. We are offering a discounted weekly rate of $350 to all Etheridge Island guests to reserve a bali bed for the entire week* of the event. 

*Bali bed rentals are only valid for event dates and do not apply to any extra pre/post nights.

Sign into your Sixthman Account, click on Etheridge Island, and then you are able to select the area you would like to have your bed located in. Please reference the map below for locations of the bali beds.

Reservations will be offered online prior to the event for $350 for the week. Pending availability we will also offer rentals the first day of Etheridge Island for $500 for the week. Payment is due in full when making a reservation.

The resort has free WiFi that spans the entire property, so staying connected with other guests is easy! If you have an iPhone, you can use iMessage, but in order to keep up with your friends with Androids we suggest downloading WhatsApp. WhatsApp is a free WiFi based messaging service that can help keep you connected with all of your Etheridge Island friends!

No problem! Visit the Guest Services desk in the main lobby of your resort. They're open 24 hours and can replace your keycard.

There are many pools around the resort to cool off during the day beginning at 7:00am. For your safety, all of the pools will close at 8:00pm.

Each resort has shops located on the main plaza stocked with sunscreen, medicine, beach attire, and other items available for purchase.